We recognise the importance of protecting and maintaining your Personal Information. We appreciate that you may have concerns about your privacy and about the security, accuracy and confidentiality of your Personal Information. We are committed to providing you with the highest quality professional service whilst also protecting your privacy.
We abide by the Australian Privacy Principles (APP) established under the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Cth) and the Privacy Act 1988 (Cth) incorporating the APP (Privacy Act).
When you deal with us directly or through our Site, we may collect Personal Information from you, including but not limited to:
We may collect these types of Personal Information directly from you or it may be necessary for us to collect your Personal Information from a third party. For example, we may collect your Personal Information from your personal representative or a publicly available record.
We may also collect Personal Information about you from your use of our Site and information you provide to us through contact mailboxes or through the registration process on our Site or on paper at our clinic.
We collect Personal Information by lawful and fair means and not in an unreasonably intrusive way.
We hold Personal Information in hard copy and electronic formats.
Your Personal Information may be stored by our domain host, email provider and/or backup service provider. These entities may be located overseas.
Sensitive Information will only ever be used for providing our products or services to you. Such information will not be used or disclosed for any other purpose without your consent, except in cases where disclosure is required by law or is necessary to protect our rights, any member of the public, or to lessen a serious threat to a person’s health or safety.
We collect Personal Information primarily to enable to us provide clients with our products or services. We may also use Personal Information for marketing and other purposes permitted under the Privacy Act.
In particular, we may collect, hold, use and disclose Personal Information for the following purposes:
Wewill not use or disclose your Personal Information other than for the purpose for which it is primarily collected, unless you would reasonably expect us to use or disclose the information for a secondary purpose or your consent has been obtained to use the information for additional purposes.
In particular, we may disclose Personal Information (as necessarily required) to:
These people may have access to Personal Information that is needed to perform their specific functions as outlined above. Our contractual agreements with these people will not permit them to use that PersonalInformation for any other purpose.
By providing us with Personal Information, you consent to the disclosure of your Personal Information to those parties who may reside outside Australia and acknowledge that we are not required to ensure that those third parties comply with Australian privacy laws, and that you may not be able to seek redress under the Privacy Act against those people.
You may choose to restrict the collection or use of your Personal Information. If you have previously agreed to us using your Personal Information for direct marketing purposes, you may notify us that you no longer want us to collect or use your Personal Information for that purpose at any time by contacting us using the details below.
You may request details of the Personal Information that we hold about you at any time. An administrative fee may be payable for the provision of such information. In certain circumstances, as set out in the Privacy Act, we may refuse to provide you with Personal Information that we hold about you.
Wewill take reasonable steps to ensure the Personal Information we collect, use or disclose is accurate, complete and up-to-date.
If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details below. We will take reasonable steps to correct or delete any information found to be inaccurate, incomplete, misleading or out of date, except to the extent that information is required to be kept for legal reasons (e.g. for the proper maintenance of health and medical records)
To unsubscribe from our e-mail database or opt-out of communications (including marketing communications), please contact us using the details below or opt-out using the opt-out facilities provided in the communication.
We take the protection of your Personal Information seriously and take reasonable steps to protect it from unauthorised access, misuse, loss and unauthorised disclosure or modification.
In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the Personal Information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
Cookies and other technologies are used by uson our Site and through email to automatically collect certain types of information. The collection of this information allows us to customise your online experience, improve the performance, usability and effectiveness of our online presence and to measure the effectiveness of our marketing activities.
An IP address is a number assigned to your computer whenever you access the internet. It allows computers and servers to recognise and communicate with one another. Public IP addresses from which visitors to our Site appear to originate may be recorded for IT security and system diagnostic purposes. This information may also be used in aggregate form to conduct web site trend and performance analysis.
Cookies may be placed on your computer or internet-enabled device whenever you visit our Site. This allows the Site to remember your computer or device.
Although most browsers automatically accept cookies, you can choose whether or not to accept cookies via your browser’s settings (often found in your browser’s Tools or Preferences menu). You may also delete cookies from your device at any time. However, please be aware that if you do not accept cookies, you may not be able to fully experience some of our Site’s features.
Cookies by themselves do not tell us your email address or otherwise identify you personally. In our analytical reports, we may obtain other identifiers including public IP addresses, but this is for the purpose of identifying the number of unique visitors to our Site and geographic origin of visitor trends, and not to identify individual visitors.
We may collect and use the geographical location of your computer or mobile device. This location data is collected for the purpose of providing you with information regarding products or services which we believe may be of interest to you based on your geographic location, and to improve our location-based products and services.
We may use web beacons on our Site from time to time. Web beacons (also known as Clear GIFs) are small pieces of code placed on a web page to monitor the visitor’s behaviour and collect data about the visitor’s viewing of a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.
OurSite may include functionality to enable sharing via third party social media applications, such as the Facebook, Instagram or Twitter. These social media applications may collect and use information regarding your use of our Site. Any Personal Information that you provide via such social media applications may be collected and used by other members of that social media application and such interactions are governed by the privacy policies of the companies that provide the application. We do not have control over, or responsibility for, those companies or their use of your information.
If you have a complaint, we will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint.